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ORDER FULFILLMENT TIME
We will make every attempt to ship out your order within 3 business days. Some
items may be available for immediate delivery whereas others may not. You will
be contacted after your order has been placed as to the approximate shipping
time. If an item is likely to take more than 7 days before it is shipped, you
will be contacted by email and have the option to cancel the order. Once your
product(s) has shipped, you will receive a shipment confirmation via email. A
shipping tracking # will be included, if available. In general, orders are
shipped Monday - Friday (excluding holidays).
SHIPPING DELIVERY TIME
All our products are shipped direct from China. As such we offer only one
shipping option, which is the express service of China Post. This means that
your order will travel by air and will usually take 5 to 7 days to reach
anywhere in the world. We do not have any control over the carrier however, and
unexpected delays could possibly occur.
SHIPPING WEIGHT
Products in our store are
shipped by weight in kilos. To get best value from shipping please order
quantities which put the weight of the order just under kilo boundaries. As a
general rule, the more you order, the better your shipping cost value will be.
The maximum weight for packages being sent out of China is 30 kilos. Any
orders that weigh more than this amount will have to be broken up and ordered in
batches that come under the 30 kilo limit.
WRONG ITEM OR QUANTITY
SHIPPED
If we make an error with your order, please notify us right away (within 7 days
of receiving your shipment). We will remedy the mistake with the correct
product. In the rare circumstance where the product is no longer available, we
will help you select an alternative or credit your account.
DAMAGED IN SHIPPING
If your shipment was damaged in transit we will gladly send you a replacement.
In the unlikely event that an exact replacement is unavailable, we will offer an
alternative product with similar features. If you do not want the alternative
product, we will gladly give you a refund for your original purchase when we
receive the return of your original product.
RETURNS AND EXCHANGE
If you are not 100%
satisfied with any product you purchased at the Art Realization Art Supplies
Store, please return it within 30 days and we’ll gladly exchange it for any
other product of a similar value in our store. Unfortunately we do not offer
any cash or credit refunds.
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